A clear emergency and minor-accident checklist for rental-car customers in Qatar, including safety, 999, Metrash reporting, photos, official reports and contacting the rental company.

Rental Car Accident in Qatar: What to Do Step by Step

An accident is stressful, but the first actions can protect people, traffic safety and the insurance claim. The correct response depends on whether anyone is injured, whether the vehicles can move and whether the incident qualifies for the current minor-accident reporting process.

Follow the instructions of Qatar’s authorities and contact the rental company immediately. Do not arrange repairs or leave the process until the end of the rental.

1. Stop safely and check for injuries

Turn on the hazard lights and assess the situation. If there are injuries, a dangerous obstruction, fire or another emergency, call Qatar Emergency Services on 999 and provide the location clearly.

2. Prevent further danger

Do not stand in an unsafe traffic lane. Follow police instructions. Qatar’s Ministry of Interior advises moving vehicles away from the road after a minor accident when it is safe to do so, helping traffic continue and reducing secondary risk.

3. Contact Infinity Rent A Car

Inform the rental company as soon as possible. Provide your name, agreement number, vehicle plate, location and a short description. Follow the company’s instructions on reporting, towing and vehicle recovery.

4. Take clear photographs

• Overall position of the vehicles, if safe.

• Damage to each vehicle.

• Number plates.

• Road conditions, signs and nearby landmarks.

• Any relevant third-party details.

Do not photograph people unnecessarily or share images publicly. Keep the evidence for the authorities, insurer and rental company.

5. Use the current official reporting route

For eligible minor accidents between two vehicles, Qatar’s Ministry of Interior provides a Metrash accident-reporting process. The official guidance includes photographing the vehicles, moving them away from the road, enabling location services, entering vehicle and participant details and submitting the report for traffic review.

Not every incident is suitable for an app-based minor report. If there is injury, serious damage, uncertainty or another risk, contact 999 and follow the authorities’ instructions.

6. Obtain the official report or approval

A suitable official accident report or repair approval is normally important for insurance handling. Keep every SMS, app notification and report reference. Send the required documents to Infinity promptly.

7. Do not admit liability or arrange repairs

Do not negotiate private repairs, pay an unknown third party or authorize a workshop without the rental company’s approval. Liability and insurance processing should follow the official report and rental agreement.

8. Follow the vehicle and replacement instructions

The rental company will advise whether the car can continue, must be recovered or needs inspection. A replacement vehicle depends on the circumstances, availability, insurance conditions and rental agreement.

Information to keep ready

• Rental agreement number.

• Vehicle plate and current location.

• Driver’s identity and licence.

• Third-party vehicle and contact details.

• Photos and videos.

• Official report or Metrash reference.

• Towing or police instructions.

What not to do

• Do not leave an emergency scene without following authority instructions.

• Do not continue driving an unsafe vehicle.

• Do not allow an unauthorized driver to manage the incident as the renter.

• Do not delay informing the rental company.

• Do not repair, dispose of or replace parts without approval.

After the incident

Review the accident report, insurance option, excess and any charges explained by the rental company. Ask for written documentation and keep records of payments and communications.

What number should I call in an emergency in Qatar?

Call 999 for police, ambulance or civil-defence emergencies. Use it for genuine emergency situations.

Can I report a minor accident through Metrash?

Eligible minor two-vehicle accidents may be reportable through the current Metrash service. Follow the latest Ministry of Interior instructions.

Can I drive the rental car after the accident?

Only if it is safe and the authorities and rental company allow it. Stop if warning lights, tyre damage, fluid leaks or structural damage make the car unsafe.

Will I receive a replacement car?

This depends on the accident circumstances, insurance conditions, availability and the rental agreement.