Faqs

 

Frequently Asked Questions

Any questions? We would be happy to help you.

Yes, we provide professional chauffeur services for city tours, VIP transfers, and business use. Our experienced drivers ensure comfort, punctuality, and local knowledge, making your journey in Qatar efficient and stress-free.

Yes, you can request Wi-Fi devices, GPS navigation units, and local SIM cards for your rental car. These extras make it easy to stay connected and navigate Qatar with confidence. Just let us know your requirements during booking.

Absolutely! We’re happy to recommend popular tourist attractions in Qatar such as Souq Waqif, Katara Cultural Village, The Pearl, Zekreet, and Inland Sea. Upon request, we can provide suggested driving routes and travel tips to help you make the most of your trip.

Yes, Infinity Rent A Car offers customized tourist packages that include rental vehicles, suggested itineraries, and optional add-ons such as chauffeurs or guided tours. Whether you're visiting Qatar for business or leisure, we help you explore the country comfortably and affordably. Contact our team to tailor a travel plan that fits your schedule.

Yes, pets are welcome in Infinity Rent A Car vehicles. To ensure comfort for all passengers, we kindly ask that pets are kept in a carrier or on a seat cover. Extra cleaning fees may apply if the vehicle is returned with pet-related mess or odors.

Yes, Infinity Rent A Car offers optional prepaid fuel plans for added convenience. You can return the car without refueling, saving time—especially during airport drop-offs or early morning returns. Otherwise, we follow a same-to-same fuel policy: return the car with the same fuel level as received.

No, driving outside Qatar with a rental car from Infinity Rent A Car is not permitted due to insurance. Our vehicles are registered and insured for use within Qatar only.

The minimum age to rent a car with Infinity Rent A Car is 21 years old, and the driver must hold a valid driving license with at least one year of experience. For luxury or high-performance vehicles, the minimum age may be higher. Always check the car-specific requirements during booking.

Yes, Infinity Rent A Car offers chauffeur-driven rentals for individuals, executives, and families who prefer not to drive. Our professional drivers are available for hourly, daily, or full-trip bookings. This service is perfect for business meetings, airport pickups, and tourists looking for stress-free travel in Qatar.

Yes, you can add one or more additional drivers at no extra cost. All additional drivers must be registered and provide a valid driving license and ID before the rental begins. This is ideal for long trips, families, and shared driving.

Booking a car for weddings, VIP transfers, or corporate events is simple with Infinity Rent A Car. Contact us directly via WhatsApp, email, or phone to arrange a premium car rental with optional chauffeur service, flower decorations, or long-term arrangements. We tailor solutions for every special occasion.

Yes, at Infinity Rent A Car, you can request a specific car model, color, or trim during booking. While availability depends on current fleet status, we always do our best to meet your preference. For guaranteed model selection, we recommend booking early.

Yes, we offer baby and child safety seats upon request to ensure your family travels safely. Simply select the option during the booking process or contact our team in advance. All child seats comply with safety standards and are available for all car types, including SUVs and 7-seaters.

Yes, with Basic Insurance, you remain liable for any damage to the rental car. This is why we strongly recommend upgrading to CDW or SCDW, which significantly reduces or eliminates your liability depending on the coverage selected. Always review your insurance coverage when booking to choose the protection that best fits your trip.

Absolutely. We offer 24/7 roadside assistance across Qatar. Whether you face a flat tire, dead battery, or other unexpected issue, our team is always ready to support you promptly. Contact us anytime, and we’ll dispatch help immediately.

Yes, all our vehicles go through rigorous mechanical inspections and full sanitization before every rental. We clean and disinfect high-contact surfaces, including the steering wheel, seats, and controls, to ensure a hygienic and safe environment for all our customers.

In case of an accident, stay calm and contact Infinity Rent A Car’s support team immediately. Also, call Qatar Traffic Police (999) to report the incident and obtain a police report. Do not move the vehicle until authorities arrive. Our team will guide you through the process and arrange support or replacement if needed.

We offer three levels of car rental insurance in Qatar:

  • Basic Insurance – Covers third-party liability and is included in all rentals.

  • CDW (Collision Damage Waiver) – Reduces your financial responsibility in case of accidental damage.

  • SCDW (Super Collision Damage Waiver) – Offers maximum coverage with zero liability in most cases

Infinity Rent A Car accepts multiple secure payment options, including credit cards, debit cards, cash, and online payment gateways. All rentals require a valid credit or debit card for the security deposit. We make car rental in Qatar convenient with flexible, trusted payment methods for both residents and tourists.

Yes, but the person must be a registered additional driver and provide a valid driving license and ID. For security reasons, we do not allow unregistered individuals to collect the vehicle. Please inform our team in advance to arrange authorization.

Once your booking is confirmed, you will receive a confirmation email with all rental details and your invoice. You can also request a copy anytime by contacting our support team. I

Yes, you can update your contact number, email, or delivery location by contacting our team via phone or WhatsApp. Please notify us at least 4 hours before the scheduled pickup to ensure smooth service.

To rent a car with Infinity Rent A Car in Qatar, you need:

  • A valid Qatari driving license or an international driving permit (for tourists)
  • A valid ID or passport
  • A credit or debit card for the security deposit

You can reach Infinity Rent A Car’s customer support team 24/7 via phone, WhatsApp, email, or live chat on our website. We’re always available to help with bookings, extensions, or emergencies.

Yes, late returns are subject to additional charges. A grace period of up to 1 hour may apply, but beyond that, an extra day’s rental may be charged. To avoid penalties, we recommend informing our team in advance if you're expecting any delays.

Yes, you can cancel or modify your booking by contacting our team at least 24 hours before your rental start time. Modifications are subject to availability, and cancellations made less than 24 hours before pickup may incur a fee. If booked through a third-party platform, their cancellation policy will apply.

Your security deposit will be refunded within 7 to 14 working days after the vehicle is returned, depending on your bank’s processing time. We process the release immediately, but delays may occur due to card issuer policies. For faster processing, we recommend using a credit card.

Yes, a refundable security deposit is required for all rentals at Infinity Rent A Car. The amount depends on the vehicle category and rental duration. The deposit is held to cover potential traffic fines, damage, or late return fees, and is refunded once the car is returned in the same condition.

Infinity Rent A Car accepts all major credit cards, debit cards, and online payments. We also accept cash payments at our office. For security reasons, a valid credit or debit card is required for the security deposit, even if you choose to pay the rental fee in cash. We support fast, secure, and flexible payment options to suit your convenience.

Customers typically need a valid driving license (Qatari or international), a valid ID or passport, and a credit/debit card for the security deposit.

Infinity Rent A Car stands out with unbeatable prices, 24/7 customer support, and a wide selection of vehicles—ranging from economy to luxury and SUV models. We offer airport delivery, free additional drivers, no hidden fees, and a seamless digital booking experience. With a reputation for reliability, convenience, and top-rated customer service, we are proud to be one of the fastest-growing car rental companies in Qatar.

Yes, you are welcome to travel with pets in our rental cars at Infinity Rent A Car. We simply ask that you keep the car clean and return it in good condition. For your convenience and the comfort of future customers, please use a pet carrier or seat cover when traveling with animals. Additional cleaning fees may apply if the car requires special cleaning after return.

Yes, Infinity Rent A Car offers free delivery and pickup service within Doha, including Hamad International Airport. Whether you're arriving at the airport, staying in a hotel, or need the car delivered to your home or office, we make it easy. Simply provide your location and time during the booking, and we’ll handle the rest—punctual, professional, and hassle-free.

At Infinity Rent A Car, all vehicles are provided with a standard fuel level, and we kindly ask customers to return the car with the same level. For your convenience, we also offer pre-paid fuel options upon request. This allows you to return the vehicle without refueling, saving time and hassle—ideal for busy schedules or airport drop-offs.

Yes, Infinity Rent A Car provides 24/7 roadside assistance across Qatar. Whether you experience a flat tire, battery issue, or need emergency support, our team is just a phone call away. We are committed to your safety and convenience, ensuring a worry-free driving experience anytime, day or night.

Yes, Infinity Rent A Car is the perfect choice for families in Qatar. We offer a wide selection of spacious vehicles including 7-seaters, SUVs, and cars with extra luggage space—ideal for family trips. Child and baby seats are available upon request to ensure your little ones travel safely. Whether you're heading out for a short city tour or a long road trip, we make your family’s comfort and safety our top priority.

If you have a special request—such as a specific car model, long-term rental, monthly corporate booking, or premium delivery at your location—please contact our team via phone, WhatsApp, or email. We'll do our best to accommodate your preferences based on availability.

For guaranteed models or services, we recommend booking early and clearly specifying your requirements at the time of reservation. Our team is always ready to help you find the perfect match for your needs.

At Infinity Rent A Car, your safety is our top priority. All our vehicles undergo regular maintenance and thorough sanitization before each rental. We ensure every car meets strict mechanical and cleanliness standards. Our staff also follow health protocols during vehicle handovers to provide you with a safe and worry-free experience.

Yes, at Infinity Rent A Car, we understand that plans can change. You can cancel or modify your reservation by contacting our support team. For maximum flexibility, we recommend making changes at least 24 hours before your scheduled pickup time.

Changes or cancellations made less than 24 hours in advance may be subject to a fee, depending on your rate plan. If your booking was made through a third-party platform, their cancellation policies will apply.

Our team is always here to assist you and ensure a smooth experience.

Infinity Rent A Car stands out as one of Qatar’s most trusted and customer-focused car rental providers. We combine affordability, luxury, and top-tier service to give you the best rental experience—every time. Our benefits include:

  • 24/7 customer support
  • Free delivery and pickup, including at Hamad International Airport
  • No hidden fees and transparent pricing
  • Free additional drivers
  • A wide fleet ranging from compact economy cars to luxury SUVs

Whether you’re visiting Qatar or need a reliable car for everyday use, Infinity Rent A Car ensures a smooth, secure, and stress-free journey from start to finish.

 

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